Return Policy

Personalized and custom-made products—such as mugs, calendars, and products featuring your own photos, names, or designs—are created especially for you. For this reason, they cannot be returned or exchanged because of a change of mind.

Please carefully check your photos, text, spelling, and design preview before placing your order. Minor differences in colour or positioning may occur between the on-screen preview and the finished product.

If your order arrives damaged, contains a printing defect, or you receive the wrong item, please contact us within 14 days of delivery. Include:

• Your order number
• A short description of the issue
• Clear photos of the product and packaging

Once we have reviewed the issue, we will arrange a replacement or refund at no additional cost.

Non-personalized products may be returned within 30 days of delivery. Items must be unused, unworn, unwashed, and returned in their original condition.

Please contact us before returning an item. Returns sent without prior approval may not be accepted. Unless the product is damaged, defective, or incorrect, return shipping costs are the customer's responsibility.

Once an approved return has been received and inspected, we will notify you. Approved refunds will be issued to the original payment method. Depending on your bank or payment provider, it may take 5–10 business days for the refund to appear.

Original shipping costs are non-refundable unless the item was damaged, defective, or incorrectly supplied.

Orders can only be cancelled before production begins. Because personalized products often enter production shortly after an order is placed, we cannot guarantee that cancellation will still be possible.

Customers are responsible for providing a complete and accurate delivery address. Additional shipping costs resulting from an incorrect address or an unclaimed package may be charged to the customer.

If you have any questions about a return, replacement, or refund, please contact us through our contact page. We're always happy to help find a fair solution.

This policy does not limit any consumer rights that apply under the laws of your country or region.